Michael Langer, Stefan Loidl, Michael Nerb. Customer Service Management: Towards a Management Information Base for an IP Connectivity Service. In Proceedings of the Fourth IEEE Symposium on Computers and Communications (ISCC 1999), 6-8 July 1999, Sharm El Sheik, Red Sea, Egypt. pages 149-155, IEEE Computer Society, 1999. [doi]
Abstract is missing.