Bettina Larsen, Michael E. Milakovich. Citizen Relationship Management and E-Government. In Maria Wimmer, Roland Traunmüller, Åke Grönlund, Kim Viborg Andersen, editors, Electronic Government: 4th International Conference, EGOV 2005, Copenhagen, Denmark, August 22-26, 2005, Proceedings. Volume 3591 of Lecture Notes in Computer Science, pages 57-68, Springer, 2005. [doi]
Abstract is missing.