Yao Hui Lei, Gang Mai, Esma Aïmeur. CBR-Responder, an Automated Customer Service for E-Commerce. In Weidong Kou, Yelena Yesha, Chung-Jen Tan, editors, Topics in Electronic Commerce, Second International Symposium, ISEC 2001 Hong Kong, China, April 26-28, 2001, Proceedings. Volume 2040 of Lecture Notes in Computer Science, pages 127-137, Springer, 2001. [doi]
@inproceedings{LeiMA01,
title = {CBR-Responder, an Automated Customer Service for E-Commerce},
author = {Yao Hui Lei and Gang Mai and Esma Aïmeur},
year = {2001},
url = {http://link.springer.de/link/service/series/0558/bibs/2040/20400127.htm},
tags = {e-science},
researchr = {https://researchr.org/publication/LeiMA01},
cites = {0},
citedby = {0},
pages = {127-137},
booktitle = {Topics in Electronic Commerce, Second International Symposium, ISEC 2001 Hong Kong, China, April 26-28, 2001, Proceedings},
editor = {Weidong Kou and Yelena Yesha and Chung-Jen Tan},
volume = {2040},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {3-540-41963-2},
}