Yao Hui Lei, Gang Mai, Esma Aïmeur. CBR-Responder, an Automated Customer Service for E-Commerce. In Weidong Kou, Yelena Yesha, Chung-Jen Tan, editors, Topics in Electronic Commerce, Second International Symposium, ISEC 2001 Hong Kong, China, April 26-28, 2001, Proceedings. Volume 2040 of Lecture Notes in Computer Science, pages 127-137, Springer, 2001. [doi]
Abstract is missing.