Michael Leyer, Jürgen Moormann. Combining Process Mining and Statistical Methods to Evaluate Customer Integration in Service Processes. In Florian Daniel, Kamel Barkaoui, Schahram Dustdar, editors, Business Process Management Workshops - BPM 2011 International Workshops, Clermont-Ferrand, France, August 29, 2011, Revised Selected Papers, Part I. Volume 99 of Lecture Notes in Business Information Processing, pages 147-152, Springer, 2011. [doi]
@inproceedings{LeyerM11,
title = {Combining Process Mining and Statistical Methods to Evaluate Customer Integration in Service Processes},
author = {Michael Leyer and Jürgen Moormann},
year = {2011},
doi = {10.1007/978-3-642-28108-2_14},
url = {http://dx.doi.org/10.1007/978-3-642-28108-2_14},
researchr = {https://researchr.org/publication/LeyerM11},
cites = {0},
citedby = {0},
pages = {147-152},
booktitle = {Business Process Management Workshops - BPM 2011 International Workshops, Clermont-Ferrand, France, August 29, 2011, Revised Selected Papers, Part I},
editor = {Florian Daniel and Kamel Barkaoui and Schahram Dustdar},
volume = {99},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-642-28107-5},
}