Michael Leyer, Jürgen Moormann. Combining Process Mining and Statistical Methods to Evaluate Customer Integration in Service Processes. In Florian Daniel, Kamel Barkaoui, Schahram Dustdar, editors, Business Process Management Workshops - BPM 2011 International Workshops, Clermont-Ferrand, France, August 29, 2011, Revised Selected Papers, Part I. Volume 99 of Lecture Notes in Business Information Processing, pages 147-152, Springer, 2011. [doi]
Abstract is missing.