Combining Process Mining and Statistical Methods to Evaluate Customer Integration in Service Processes

Michael Leyer, Jürgen Moormann. Combining Process Mining and Statistical Methods to Evaluate Customer Integration in Service Processes. In Florian Daniel, Kamel Barkaoui, Schahram Dustdar, editors, Business Process Management Workshops - BPM 2011 International Workshops, Clermont-Ferrand, France, August 29, 2011, Revised Selected Papers, Part I. Volume 99 of Lecture Notes in Business Information Processing, pages 147-152, Springer, 2011. [doi]

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