Xin Li, Tong Liu, Yi-Wen Chen. The Impact of Job Demands and Customer Mistreatment on Customer-Oriented Organizational Citizenship Behavior. In Proceedings of the 9th International Conference on Education Technology and Computers, ICETC 2017, Barcelona, Spain, December 20-22, 2017. pages 223-227, ACM, 2017. [doi]
@inproceedings{LiLC17-5,
title = {The Impact of Job Demands and Customer Mistreatment on Customer-Oriented Organizational Citizenship Behavior},
author = {Xin Li and Tong Liu and Yi-Wen Chen},
year = {2017},
doi = {10.1145/3175536.3175564},
url = {http://doi.acm.org/10.1145/3175536.3175564},
researchr = {https://researchr.org/publication/LiLC17-5},
cites = {0},
citedby = {0},
pages = {223-227},
booktitle = {Proceedings of the 9th International Conference on Education Technology and Computers, ICETC 2017, Barcelona, Spain, December 20-22, 2017},
publisher = {ACM},
isbn = {978-1-4503-5435-6},
}