AI Chatbots as Professional Service Agents: Developing a Professional Identity

Wenwen Li, Kangwei Shi, Yidong Chai. AI Chatbots as Professional Service Agents: Developing a Professional Identity. In Christos Christodoulopoulos 0001, Tanmoy Chakraborty 0002, Carolyn Rose, Violet Peng, editors, Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing, EMNLP 2025, Suzhou, China, November 4-9, 2025. pages 12912-12925, Association for Computational Linguistics, 2025. [doi]

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