Zissis Lioupas, Yannis I. Manolessos, Michael E. Theologou. Structuring Principles for Total Quality Management in IBCN. In Hans-Jürgen Kugler, Alvin P. Mullery, Norbert Niebert, editors, Towards a Pan-European Telecommunication Service Infrastructure - IS&N 94, Second International Conference on Intelligence in Broadband Services and Networks, Aachen, Germany, September 7-9, 1994, Proceedings. Volume 851 of Lecture Notes in Computer Science, pages 445-454, Springer, 1994.
Abstract is missing.