Paul Liston, James Byrne, Orla Keogh, Peter J. Byrne, Joe Bourke, Karl Jones. Simulation based decision support for contact centers. In 2017 Winter Simulation Conference, WSC 2017, Las Vegas, NV, USA, December 3-6, 2017. pages 4586-4587, IEEE, 2017. [doi]
@inproceedings{ListonBKBBJ17,
title = {Simulation based decision support for contact centers},
author = {Paul Liston and James Byrne and Orla Keogh and Peter J. Byrne and Joe Bourke and Karl Jones},
year = {2017},
doi = {10.1109/WSC.2017.8248217},
url = {https://doi.org/10.1109/WSC.2017.8248217},
researchr = {https://researchr.org/publication/ListonBKBBJ17},
cites = {0},
citedby = {0},
pages = {4586-4587},
booktitle = {2017 Winter Simulation Conference, WSC 2017, Las Vegas, NV, USA, December 3-6, 2017},
publisher = {IEEE},
isbn = {978-1-5386-3428-8},
}