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Simulation based decision support for contact centers

Paul Liston, James Byrne, Orla Keogh, Peter J. Byrne, Joe Bourke, Karl Jones. Simulation based decision support for contact centers. In 2017 Winter Simulation Conference, WSC 2017, Las Vegas, NV, USA, December 3-6, 2017. pages 4586-4587, IEEE, 2017. [doi]

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