Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry - researchr publication authors

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Ru Liu, Lixin Cui, Guangfeng Zeng, Hongyan Wu, Chengjie Wang, Shan Yan, Bingyan Yan. Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry. Appl. Soft Comput., 26:508-512, 2015. [doi]

This author has not been identified. Look up 'Ru Liu' in GoogleThis author has not been identified. Look up 'Lixin Cui' in GoogleThis author has not been identified. Look up 'Guangfeng Zeng' in GoogleThis author has not been identified. Look up 'Hongyan Wu' in GoogleThis author has not been identified. Look up 'Chengjie Wang' in GoogleThis author has not been identified. Look up 'Shan Yan' in GoogleThis author has not been identified. Look up 'Bingyan Yan' in Google

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