Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry

Ru Liu, Lixin Cui, Guangfeng Zeng, Hongyan Wu, Chengjie Wang, Shan Yan, Bingyan Yan. Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry. Appl. Soft Comput., 26:508-512, 2015. [doi]

Abstract

Abstract is missing.