Ru Liu, Lixin Cui, Guangfeng Zeng, Hongyan Wu, Chengjie Wang, Shan Yan, Bingyan Yan. Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry. Appl. Soft Comput., 26:508-512, 2015. [doi]
@article{LiuCZWWYY15,
title = {Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry},
author = {Ru Liu and Lixin Cui and Guangfeng Zeng and Hongyan Wu and Chengjie Wang and Shan Yan and Bingyan Yan},
year = {2015},
doi = {10.1016/j.asoc.2014.10.014},
url = {http://dx.doi.org/10.1016/j.asoc.2014.10.014},
researchr = {https://researchr.org/publication/LiuCZWWYY15},
cites = {0},
citedby = {0},
journal = {Appl. Soft Comput.},
volume = {26},
pages = {508-512},
}