Fábio M. F. Lobato, Jorge L. F. Silva Junior, Antonio Jacob Jr., Diego Lisboa Cardoso. Social CRM: A Literature Review Based on Keywords Network Analysis. In Witold Abramowicz, Gary Klein 0001, editors, Business Information Systems Workshops - BIS 2020 International Workshops, Colorado Springs, CO, USA, June 8-10, 2020, Revised Selected Papers. Volume 394 of Lecture Notes in Business Information Processing, pages 237-249, Springer, 2020. [doi]
@inproceedings{LobatoJJC20,
title = {Social CRM: A Literature Review Based on Keywords Network Analysis},
author = {Fábio M. F. Lobato and Jorge L. F. Silva Junior and Antonio Jacob Jr. and Diego Lisboa Cardoso},
year = {2020},
doi = {10.1007/978-3-030-61146-0_19},
url = {https://doi.org/10.1007/978-3-030-61146-0_19},
researchr = {https://researchr.org/publication/LobatoJJC20},
cites = {0},
citedby = {0},
pages = {237-249},
booktitle = {Business Information Systems Workshops - BIS 2020 International Workshops, Colorado Springs, CO, USA, June 8-10, 2020, Revised Selected Papers},
editor = {Witold Abramowicz and Gary Klein 0001},
volume = {394},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-030-61146-0},
}