Fábio M. F. Lobato, Jorge L. F. Silva Junior, Antonio Jacob Jr., Diego Lisboa Cardoso. Social CRM: A Literature Review Based on Keywords Network Analysis. In Witold Abramowicz, Gary Klein 0001, editors, Business Information Systems Workshops - BIS 2020 International Workshops, Colorado Springs, CO, USA, June 8-10, 2020, Revised Selected Papers. Volume 394 of Lecture Notes in Business Information Processing, pages 237-249, Springer, 2020. [doi]
Abstract is missing.