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Verification Steps and Personal Stories in an Instruction Manual for Seniors: Effects on Confidence, Motivation, and Usability

Nicole Loorbach, Joyce Karreman, Michaël F. Steehouder. Verification Steps and Personal Stories in an Instruction Manual for Seniors: Effects on Confidence, Motivation, and Usability. IEEE Trans. Prof. Communication, 56(4):294-312, 2013. [doi]

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