Laura P. Lopez-Arredondo, Cynthia B. Perez, Jesus Villavicencio-Navarro, Kathya E. Mercado, Martin Encinas, Patricia Inzunza-Mejia. Reengineering of the software development process in a technology services company. Business Proc. Manag. Journal, 26(2):655-674, 2020. [doi]
Abstract is missing.