Xuanjie Lu, Zhichao Liu, Chen Yang. Research on Touchpoint Management in the Catering Industry - - Taking Haidilao as an Example. In Marcelo M. Soares, Elizabeth Rosenzweig, Aaron Marcus, editors, Design, User Experience, and Usability: Design for Emotion, Well-being and Health, Learning, and Culture - 11th International Conference, DUXU 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Virtual Event, June 26 - July 1, 2022, Proceedings, Part II. Volume 13322 of Lecture Notes in Computer Science, pages 443-454, Springer, 2022. [doi]
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