Proposing Shocks and Dissatisfaction to Explain Quitting and Switching a Service: An Image Theory Perspective

Christian Maier, Sven Laumer, Heshan Sun, Jason Bennett Thatcher, Tim Weitzel. Proposing Shocks and Dissatisfaction to Explain Quitting and Switching a Service: An Image Theory Perspective. J. AIS, 25(2):4, 2024. [doi]

Abstract

Abstract is missing.