Agent Assist: Automating Enterprise IT Support Help Desks

Senthil Mani, Neelamadhav Gantayat, Rahul Aralikatte, Monika Gupta 0002, Sampath Dechu, Anush Sankaran, Shreya Khare, Barry Mitchell, Hemamalini Subramanian, Hema Venkatarangan. Agent Assist: Automating Enterprise IT Support Help Desks. In Sheila A. McIlraith, Kilian Q. Weinberger, editors, Proceedings of the Thirty-Second AAAI Conference on Artificial Intelligence, New Orleans, Louisiana, USA, February 2-7, 2018. pages 8210-8211, AAAI Press, 2018. [doi]

@inproceedings{ManiGA0DSKMSV18a,
  title = {Agent Assist: Automating Enterprise IT Support Help Desks},
  author = {Senthil Mani and Neelamadhav Gantayat and Rahul Aralikatte and Monika Gupta 0002 and Sampath Dechu and Anush Sankaran and Shreya Khare and Barry Mitchell and Hemamalini Subramanian and Hema Venkatarangan},
  year = {2018},
  url = {https://www.aaai.org/ocs/index.php/AAAI/AAAI18/paper/view/17127},
  researchr = {https://researchr.org/publication/ManiGA0DSKMSV18a},
  cites = {0},
  citedby = {0},
  pages = {8210-8211},
  booktitle = {Proceedings of the Thirty-Second AAAI Conference on Artificial Intelligence, New Orleans, Louisiana, USA, February 2-7, 2018},
  editor = {Sheila A. McIlraith and Kilian Q. Weinberger},
  publisher = {AAAI Press},
}