Yuval Marom, Ingrid Zukerman. A Predictive Approach to Help-Desk Response Generation. In Manuela M. Veloso, editor, IJCAI 2007, Proceedings of the 20th International Joint Conference on Artificial Intelligence, Hyderabad, India, January 6-12, 2007. pages 1665-1670, 2007. [doi]
Abstract is missing.