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Quality certification in the virtual enterprise: An objective tool for supply chain management and customer satisfaction

Angelo Martins, João José Pinto Ferreira, José M. Mendonça. Quality certification in the virtual enterprise: An objective tool for supply chain management and customer satisfaction. In Luis M. Camarinha-Matos, Hamideh Afsarmanesh, Ricardo J. Rabelo, editors, E-Business and Virtual Enterprises: Managing Business-to-Business Cooperation, IFIP TC5/WG5.3 Second IFIP Working Conference on Infrastructures for Virtual Organizations: Managing Cooperation in Virtual Organizations and Electronic Busimess towards Smart . Volume 184 of IFIP Conference Proceedings, pages 479-486, Kluwer, 2000.

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