Anne P. Massey, Vijay Khatri, Mitzi M. Montoya-Weiss. Online Services, Customer Characteristics and Usability Requirements. In 41st Hawaii International International Conference on Systems Science (HICSS-41 2008), Proceedings, 7-10 January 2008, Waikoloa, Big Island, HI, USA. pages 33, IEEE Computer Society, 2008. [doi]
Abstract is missing.