Alexandra Matz, Clarissa Götz. Designing Human-Centered Interactions for Smart Environments Based on Heterogeneous, Interrelated Systems: A User Research Method for the "Age of Services" (URSERVe). In Aaron Marcus, Elizabeth Rosenzweig, editors, Design, User Experience, and Usability. Design for Contemporary Interactive Environments - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19-24, 2020, Proceedings, Part II. Volume 12201 of Lecture Notes in Computer Science, pages 99-116, Springer, 2020. [doi]
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