Kevin McCormack, Jurgen Willems, Joachim Van den Bergh, Dirk Deschoolmeester, Peter Willaert, Mojca Indihar Stemberger, Rok Skrinjar, Peter Trkman, Marcelo Bronzo Ladeira, Marcos Paulo Valadares de Oliveira, Vesna Bosilj-Vuksic, Nikola Vlahovic. A global investigation of key turning points in business process maturity. Business Proc. Manag. Journal, 15(5):792-815, 2009. [doi]
Abstract is missing.