Identifying Services from a Service Provider and Customer Perspectives - researchr publication authors

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Carlos Mendes, João Ferreira, Miguel Mira da Silva. Identifying Services from a Service Provider and Customer Perspectives. In Ana L. N. Fred, Jan L. G. Dietz, Kecheng Liu, Joaquim Filipe, editors, Knowledge Discovery, Knowledge Engineering and Knowledge Management - Third International Joint Conference, IC3K 2011, Paris, France, October 26-29, 2011. Revised Selected Papers. Volume 348 of Communications in Computer and Information Science, pages 307-322, Springer, 2011. [doi]

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João Filipe Ferreira

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