Carlos Mendes, João Ferreira, Miguel Mira da Silva. Identifying Services from a Service Provider and Customer Perspectives. In Ana L. N. Fred, Jan L. G. Dietz, Kecheng Liu, Joaquim Filipe, editors, Knowledge Discovery, Knowledge Engineering and Knowledge Management - Third International Joint Conference, IC3K 2011, Paris, France, October 26-29, 2011. Revised Selected Papers. Volume 348 of Communications in Computer and Information Science, pages 307-322, Springer, 2011. [doi]
Abstract is missing.