Carlos Mendes, João Ferreira, Miguel Mira da Silva. Identifying Services from a Service Provider and Customer Perspectives. In Ana L. N. Fred, Jan L. G. Dietz, Kecheng Liu, Joaquim Filipe, editors, Knowledge Discovery, Knowledge Engineering and Knowledge Management - Third International Joint Conference, IC3K 2011, Paris, France, October 26-29, 2011. Revised Selected Papers. Volume 348 of Communications in Computer and Information Science, pages 307-322, Springer, 2011. [doi]
@inproceedings{MendesFS11a,
title = {Identifying Services from a Service Provider and Customer Perspectives},
author = {Carlos Mendes and João Ferreira and Miguel Mira da Silva},
year = {2011},
doi = {10.1007/978-3-642-37186-8_20},
url = {https://doi.org/10.1007/978-3-642-37186-8_20},
researchr = {https://researchr.org/publication/MendesFS11a},
cites = {0},
citedby = {0},
pages = {307-322},
booktitle = {Knowledge Discovery, Knowledge Engineering and Knowledge Management - Third International Joint Conference, IC3K 2011, Paris, France, October 26-29, 2011. Revised Selected Papers},
editor = {Ana L. N. Fred and Jan L. G. Dietz and Kecheng Liu and Joaquim Filipe},
volume = {348},
series = {Communications in Computer and Information Science},
publisher = {Springer},
isbn = {978-3-642-37185-1},
}