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Using structural equation modeling to analyze patient value, satisfaction, and loyalty: a case study of healthcare in China

Rui Miao, Hui Zhang, Qi Wu, Jie Zhang 0041, Zhibin Jiang. Using structural equation modeling to analyze patient value, satisfaction, and loyalty: a case study of healthcare in China. Int. J. Prod. Res., 58(2):577-596, 2020. [doi]

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