From Command to Control: interface design for customer handling systems

Nicola Millard, Linda Hole, Simon Crowle. From Command to Control: interface design for customer handling systems. In Steve Howard, Judy Hammond, Gitte Lindgaard, editors, Human-Computer Interaction, INTERACT 97, IFIP TC13 Interantional Conference on Human-Computer Interaction, 14th-18th July 1997, Sydney, Australia. Volume 96 of IFIP Conference Proceedings, pages 294-300, Chapman & Hall, 1997.

Abstract

Abstract is missing.