Anne Miller, Anil Aswani, Mo Zhou, Matthew B. Weinger, Jason Slagle, Daniel France. Using telephone call rates and nurse-to-patient ratios as measures of resilient performance under high patient flow conditions. Cognition, Technology & Work, 21(2):225-236, 2019. [doi]
@article{MillerAZWSF19,
title = {Using telephone call rates and nurse-to-patient ratios as measures of resilient performance under high patient flow conditions},
author = {Anne Miller and Anil Aswani and Mo Zhou and Matthew B. Weinger and Jason Slagle and Daniel France},
year = {2019},
doi = {10.1007/s10111-018-0498-7},
url = {https://doi.org/10.1007/s10111-018-0498-7},
researchr = {https://researchr.org/publication/MillerAZWSF19},
cites = {0},
citedby = {0},
journal = {Cognition, Technology & Work},
volume = {21},
number = {2},
pages = {225-236},
}