Using telephone call rates and nurse-to-patient ratios as measures of resilient performance under high patient flow conditions

Anne Miller, Anil Aswani, Mo Zhou, Matthew B. Weinger, Jason Slagle, Daniel France. Using telephone call rates and nurse-to-patient ratios as measures of resilient performance under high patient flow conditions. Cognition, Technology & Work, 21(2):225-236, 2019. [doi]

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