Building a Knowledge-Intensive, Intent-Lean, Question Answering Chatbot in the Telecom Industry - Challenges and Solutions

Antonios M. Misargopoulos, Filippos Nikolopoulos-Gkamatsis, Konstantinos Nestorakis, Alexandros Tzoumas, Georgios Giannakopoulos, Christos-Antonios Gizelis, Michalis Kefalogiannis. Building a Knowledge-Intensive, Intent-Lean, Question Answering Chatbot in the Telecom Industry - Challenges and Solutions. In Ilias Maglogiannis, Lazaros Iliadis, John MacIntyre, Paulo Cortez 0001, editors, Artificial Intelligence Applications and Innovations. AIAI 2022 IFIP WG 12.5 International Workshops - MHDW 2022, 5G-PINE 2022, AIBMG 2022, ML@HC 2022, and AIBEI 2022, Hersonissos, Crete, Greece, June 17-20, 2022, Proceedings. Volume 652 of IFIP Advances in Information and Communication Technology, pages 87-97, Springer, 2022. [doi]

@inproceedings{MisargopoulosNN22,
  title = {Building a Knowledge-Intensive, Intent-Lean, Question Answering Chatbot in the Telecom Industry - Challenges and Solutions},
  author = {Antonios M. Misargopoulos and Filippos Nikolopoulos-Gkamatsis and Konstantinos Nestorakis and Alexandros Tzoumas and Georgios Giannakopoulos and Christos-Antonios Gizelis and Michalis Kefalogiannis},
  year = {2022},
  doi = {10.1007/978-3-031-08341-9_8},
  url = {https://doi.org/10.1007/978-3-031-08341-9_8},
  researchr = {https://researchr.org/publication/MisargopoulosNN22},
  cites = {0},
  citedby = {0},
  pages = {87-97},
  booktitle = {Artificial Intelligence Applications and Innovations. AIAI 2022 IFIP WG 12.5 International Workshops - MHDW 2022, 5G-PINE 2022, AIBMG 2022, ML@HC 2022, and AIBEI 2022, Hersonissos, Crete, Greece, June 17-20, 2022, Proceedings},
  editor = {Ilias Maglogiannis and Lazaros Iliadis and John MacIntyre and Paulo Cortez 0001},
  volume = {652},
  series = {IFIP Advances in Information and Communication Technology},
  publisher = {Springer},
  isbn = {978-3-031-08341-9},
}