Building a Knowledge-Intensive, Intent-Lean, Question Answering Chatbot in the Telecom Industry - Challenges and Solutions

Antonios M. Misargopoulos, Filippos Nikolopoulos-Gkamatsis, Konstantinos Nestorakis, Alexandros Tzoumas, Georgios Giannakopoulos, Christos-Antonios Gizelis, Michalis Kefalogiannis. Building a Knowledge-Intensive, Intent-Lean, Question Answering Chatbot in the Telecom Industry - Challenges and Solutions. In Ilias Maglogiannis, Lazaros Iliadis, John MacIntyre, Paulo Cortez 0001, editors, Artificial Intelligence Applications and Innovations. AIAI 2022 IFIP WG 12.5 International Workshops - MHDW 2022, 5G-PINE 2022, AIBMG 2022, ML@HC 2022, and AIBEI 2022, Hersonissos, Crete, Greece, June 17-20, 2022, Proceedings. Volume 652 of IFIP Advances in Information and Communication Technology, pages 87-97, Springer, 2022. [doi]

Abstract

Abstract is missing.