Ulrich Müller, Thomas Deelmann. Digitalization in Public Services: Process Automation and Workforce Management at BruderhausDiakonie, a Social Services Organization. In Nils Urbach, Maximilian Röglinger, editors, Digitalization Cases, How Organizations Rethink Their Business for the Digital Age. pages 313-327, Springer, 2019. [doi]
Abstract is missing.