Amina Mustansir, Khurram Shahzad, Syed Irtaza Muzaffar, Kamran Malik. Utilizing Customer Feedback for Business Process Performance Analysis. In Jelena Zdravkovic, Janis Grabis, Selmin Nurcan, Janis Stirna, editors, Perspectives in Business Informatics Research - 17th International Conference, BIR 2018, Stockholm, Sweden, September 24-26, 2018, Proceedings. Volume 330 of Lecture Notes in Business Information Processing, pages 235-249, Springer, 2018. [doi]
Abstract is missing.