Morten Johan Mygland, Morten Schibbye, Ilias O. Pappas, Polyxeni Vassilakopoulou. Affordances in Human-Chatbot Interaction: A Review of the Literature. In Denis Dennehy, Anastasia Griva, Nancy Pouloudi, Yogesh K. Dwivedi, Ilias O. Pappas, Matti Mäntymäki, editors, Responsible AI and Analytics for an Ethical and Inclusive Digitized Society - 20th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2021, Galway, Ireland, September 1-3, 2021, Proceedings. Volume 12896 of Lecture Notes in Computer Science, pages 3-17, Springer, 2021. [doi]
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