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Multistate Belief Probabilities-Based Prioritization Framework for Customer Satisfaction Attributes in Product Development

Bimal P. Nepal, Om Prakash Yadav, Michael D. Johnson. Multistate Belief Probabilities-Based Prioritization Framework for Customer Satisfaction Attributes in Product Development. IEEE Transactions on Systems, Man, and Cybernetics, Part A, 44(6):728-743, 2014. [doi]

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