From Order to Delivery: An Integrated Process Approach for Customer Satisfaction - researchr publication authors

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Gilles Neubert, Andréa Wattky Crestan, Abdelaziz Bouras. From Order to Delivery: An Integrated Process Approach for Customer Satisfaction. In Tomasz Koch, editor, Lean Business Systems and Beyond: First IFIP TC 5 Advanced Production Management Systems Conference (APMS 2006), Wroclaw, Poland, September 18-20, 2006. Volume 257 of IFIP, pages 337-345, Springer, 2006. [doi]

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