Gilles Neubert, Andréa Wattky Crestan, Abdelaziz Bouras. From Order to Delivery: An Integrated Process Approach for Customer Satisfaction. In Tomasz Koch, editor, Lean Business Systems and Beyond: First IFIP TC 5 Advanced Production Management Systems Conference (APMS 2006), Wroclaw, Poland, September 18-20, 2006. Volume 257 of IFIP, pages 337-345, Springer, 2006. [doi]
@inproceedings{NeubertCB06,
title = {From Order to Delivery: An Integrated Process Approach for Customer Satisfaction},
author = {Gilles Neubert and Andréa Wattky Crestan and Abdelaziz Bouras},
year = {2006},
doi = {10.1007/978-0-387-77249-3_35},
url = {http://dx.doi.org/10.1007/978-0-387-77249-3_35},
tags = {systematic-approach},
researchr = {https://researchr.org/publication/NeubertCB06},
cites = {0},
citedby = {0},
pages = {337-345},
booktitle = {Lean Business Systems and Beyond: First IFIP TC 5 Advanced Production Management Systems Conference (APMS 2006), Wroclaw, Poland, September 18-20, 2006},
editor = {Tomasz Koch},
volume = {257},
series = {IFIP},
publisher = {Springer},
isbn = {978-0-387-77248-6},
}