Wuttigrai Ngamsirijit. The loyalty-based service improvement: A case study of call center in Thai telecommunication company. In Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2010, Qingdao, China, 15-17 July 2010. pages 131-135, IEEE, 2010. [doi]
Abstract is missing.