System Design for a Data-Driven and Explainable Customer Sentiment Monitor Using IoT and Enterprise Data

An Nguyen, Stefan Foerstel, Thomas Kittler, Andrey Kurzyukov, Leo Schwinn, Dario Zanca, Tobias Hipp, Da-Jun Sun, Michael Schrapp, Eva Rothgang, Björn M. Eskofier. System Design for a Data-Driven and Explainable Customer Sentiment Monitor Using IoT and Enterprise Data. IEEE Access, 9:117140-117152, 2021. [doi]

Abstract

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