Mo Nishiyama, Leslie J. McNeil, Holly E. Wyatt. The matrix and beyond: expanding proactive resources for customers. In Alex Nagorski, Gordana Brouilette, Carol Rhodes, editors, Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006. pages 291-294, ACM, 2006. [doi]
Abstract is missing.