David G. Novick. A why-what-how tool for development and documentation of operating procedures. In Susan B. Jones, Beth Weise Moeller, Michael Priestley, Bernadette Long, editors, Proceedings of IEEE Professional Communication Society International Professional Communication Conference and Proceedings of the 18th Annual ACM International Conference on Computer Documentation: Technology & Teamwork, Cambridge, Massachusetts, USA,. pages 559-570, IEEE, 2000. [doi]
Abstract is missing.