Soyoung Oh, Honggeun Ji, Jina Kim, Eunil Park, Angel P. Del Pobil. Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service. J. of IT & Tourism, 24(1):109-126, 2022. [doi]
@article{OhJKPP22,
title = {Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service},
author = {Soyoung Oh and Honggeun Ji and Jina Kim and Eunil Park and Angel P. Del Pobil},
year = {2022},
doi = {10.1007/s40558-022-00222-z},
url = {https://doi.org/10.1007/s40558-022-00222-z},
researchr = {https://researchr.org/publication/OhJKPP22},
cites = {0},
citedby = {0},
journal = {J. of IT & Tourism},
volume = {24},
number = {1},
pages = {109-126},
}