Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service

Soyoung Oh, Honggeun Ji, Jina Kim, Eunil Park, Angel P. Del Pobil. Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service. J. of IT & Tourism, 24(1):109-126, 2022. [doi]

References

No references recorded for this publication.

Cited by

No citations of this publication recorded.