Jens Ohlsson, Peter Händel, Shengnan Han, Richard Welch. Process Innovation with Disruptive Technology in Auto Insurance: Lessons Learned from a Smartphone-Based Insurance Telematics Initiative. In Jan vom Brocke, Theresa Schmiedel, editors, BPM - Driving Innovation in a Digital World. pages 85-101, Springer, 2015. [doi]
Abstract is missing.