Masumi Okuda, Akira Yasuda, Shusaku Tsumoto. Exploratory Analysis of Factors of Patient Satisfaction in HCAHPS Databases. In Takashi Maeno, Yuriko Sawatani, Tatsunori Hara, editors, Serviceology for Designing the Future, Selected and Edited Papers of the 2nd International Conference on Serviceology, ICServ 2014, Yokohama, Japan, 14-16 September 2014. pages 229-244, Springer, 2014. [doi]
Abstract is missing.